Frequently Asked Questions
Everything you need to know about shopping at Ideas
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a unique tracking number. You can use this number on our courier partner's website to monitor your shipment's progress.
What is your return and exchange policy?
We offer a 30-day return policy for unused items with original tags. You can exchange products at any Ideas outlet nationwide or process a return via our online customer service portal.
What payment methods do you accept?
We accept Cash on Delivery (COD), major Credit and Debit Cards (Visa/Mastercard), and various digital wallets to ensure a seamless checkout experience.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to variations in monitor displays and photographic lighting, the actual color may vary slightly from what you see on your screen.
Do you offer international shipping?
Yes, Ideas ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and the weight of the parcel.
How should I care for my Gul Ahmed fabrics?
To maintain the longevity of your garments, we recommend following the specific care instructions on the product label, which typically include washing in cold water and avoiding direct sunlight while drying.